Louise Candle Pte. Ltd operates this website, LouiseCandle.com, and these are the terms and conditions ("Terms") that apply to it. By using the website, purchasing products, or using any services provided by us, you acknowledge, understand, and agree to comply with the Terms. Please take the time to review the Terms before accessing or using the Website.

We reserve the right to update, modify or replace any part of the Terms at any time by posting the revised Terms on this page. You should check this page regularly to stay informed of any changes. Your continued use of the Website following any updates or changes to the Terms means that you accept the revised Terms.


The Website, as well as any information, products, or services provided by us, are provided to you on an "as-is" and "as-available" basis, and we do not make any warranties, either expressed or implied, except those required by law. This includes warranties of title, satisfactory quality, fitness for a particular purpose, or non-infringement.

We expressly disclaim any warranty, condition, guarantee, term, or representation regarding the reliability, accuracy, completeness, and validity of any content or material on the Website.

We also do not guarantee that the functions on the Website will be secure, uninterrupted, or error-free, and we do not assume responsibility for correcting any defects. All such warranties, conditions, terms, and representations are expressly excluded. We are not responsible for any errors or omissions in the materials on the Website, including factual or typographical errors. By accessing or using the Website, you agree that you are doing so at your sole risk.

We want to emphasize that we are not liable for any of the following:

  • The life or wear of any product, or whether it will be suitable for any particular purpose or use under any specific conditions, even if such purpose or conditions are known or made known to us.
  • Any unsuitable or improper use and/or alteration of our products, as well as fair wear and tear, wilful damage, negligence, or other misuses of our products by you or any third party.
  • Any third-party claims related to the content of our Website and/or the products or services purchased on or through our Website, whether directly or indirectly caused by such claims.
  • Any warranties provided under these Terms if the total price for the Product has not been paid in cleared funds by the due date for payment.

Please keep in mind that this is not an exhaustive list of situations where we are not liable, and that other limitations may apply in accordance with these Terms.

You must be aware that your access to and use of the Website is reliant on third-party service providers, such as internet, network, or other link providers. When you make a payment for any product(s) purchased from the Website, third-party payment system providers process your payment, and we only retain or process your payment information to provide you with the products or services specified on the Website in accordance with applicable law. We cannot guarantee the security of such third-party payment system(s) or any payment data on the Website. Therefore, we are not responsible for any acts or omissions of any third parties and disclaim any and all liability in connection with the acts, omissions or defaults of such third parties.

Without limiting the foregoing, we are not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet, or the actions or inactions of any other person or entity, including any internet service provider. By using the Website, you expressly release us from any and all liability in connection with the acts, omissions or defaults of such third parties.

We will not be held liable for any injury, loss, claim, or damages of any kind, whether direct, indirect, incidental, punitive, special or consequential, arising from your use of the Website, any services provided by us, or any products purchased from us. This includes but is not limited to lost profits, lost revenue, loss of data, and replacement costs. Such damages may arise from contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. If any exclusion of liability under these Terms is not permitted by law, our total liability under any claim shall not exceed the total amount you have paid for our products under your Order or S$40, whichever is lower.


We have the sole and absolute discretion to accept or decline any orders received from or through the Website, and we are not required to provide a reason for our decision. Once we send a confirmation email to the email address provided by you, a contract is formed between you and us. Each accepted and fully paid order will be considered a separate and individual contract governed by the Terms. When contacting us about your order, please provide the order number given to you.

o place an order with us, you can either fill out the order form on our website or send an email to info@LouiseCandle.com. You are responsible for ensuring that all the information provided to us is accurate. Once your order is transmitted through the website, it is deemed irrevocable and unconditional, and we may process it without further reference to you.

If we are unable to accept or process your order, we will notify you of the reason, which may include the product being out of stock or unavailable, a credit reference not meeting our minimum requirements, limitations on our resources, an error in the price or description of the product, or being unable to meet a delivery deadline or request.

The price of the product listed on the website at the time your order is transmitted, along with any applicable taxes, shall be payable by you. Prices are subject to taxes unless stated otherwise. We reserve the right to change the price of any product at any time without prior notice or reason. If a product has been mispriced on the site, we may terminate the order and notify you of such termination, regardless of whether the products have been dispatched or are in transit and whether payment has been charged to you.


Furthermore, if any of the item(s) you have ordered is out of stock or on back-order, we will only deliver your entire order once the item(s) become available, unless you have specified otherwise at the time of placing your order.

In the event of a failed delivery for any reason resulting in the return of your order to us, we would be pleased to arrange for re-delivery, subject to the payment of additional delivery costs by you. However, we reserve the right to cancel your order if you repeatedly fail to take delivery.


If you think that you have received an incorrect item or if your order is incomplete, please contact us immediately at info@louisecandle.com with your order number, and we will assist you. If we require you to send the item(s) back to us, we will reimburse you for the cost of sending them via normal ordinary mail. Please ensure that the items are unopened, unused, and in their original packaging.


You can return unused and unopened items in their original packaging to us at your own expense within fourteen days of receiving our email notification confirming the processing of your order. Before returning any item(s), please email us at info@louisecandle.com and include your order number. Please note that items purchased on sale cannot be returned.

Once we receive the returned item(s) in their original packaging, we will issue a refund for the amount paid by you for the returned item(s), excluding shipping costs.

We apologize that refunds can only be provided for items purchased from the Website.


You undertake that you will:

  1. Agree not to use our Website or services for any illegal or unauthorised purpose or any purpose not authorised by us.
  2. Agree not to interfere with the proper working of the Website, gain unauthorised access to it, or use any software or material that contains viruses or harmful components.
  3. Agree not to post or transmit any material that contains harmful code, infringes third-party intellectual property or proprietary rights, is defamatory or obscene, fraudulent, or illegal under any applicable law or regulation, or is considered offensive or objectionable by us.


We, as the owners or lawful licensees, own all intellectual property rights to the content on the Website and any material published on it. We retain and reserve all rights in such material. You are not allowed to copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute, or deal with any content or material from the Website in any form or by any means without our prior written consent. Additionally, our marks, including the name of Louise Candle, may not be used in any manner, including in advertising or publicity, or as a hyperlink, without our prior written permission.


By accessing, using, or participating in the Website, you agree to indemnify and hold us, our partners, affiliates, agents, and representatives harmless from any claims, losses, damages, costs, and expenses that may arise from your actions, including but not limited to:

(i) claims of infringement of third-party rights;

(ii) damage to property, bodily injury, or death;

(iii) any negligent or willful misconduct committed by you or your agents; and

(iv) any breaches of your obligations under these Terms.


We reserve the right to modify or alter any content or material on the Website as we deem fit, without any prior notice. You acknowledge that the content or material on the Website may become outdated at any point in time and we are not obligated to update it. We shall not be held liable if the Website or any part of it becomes unavailable at any time. We also reserve the right to deny access to and/or use of the Website for any reason, without prior notice to you.

Terms of Use for LouiseCandle.com Website Based on Singapore Law

Governing Law: These Terms, including any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any claim or dispute arising from or related to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

Assignment: You may not assign the rights and obligations under these Terms to another party without our express written consent.

Waiver: The failure by us to enforce any right or term of these Terms shall not be construed as a waiver of such right or term.

Headings: The headings in these Terms are included for convenience and shall not be used in interpreting them.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed not to form part of these Terms and shall not affect the validity of the other provisions of these Terms, which shall remain in full force and effect.

Rights of Third Parties: No person who is not a party to these Terms shall have any right under the Contracts (Rights of Third Parties) Act (Cap. 53B) Singapore, to enforce any provision of these Terms.

Entire Agreement: These Terms and any other terms and conditions referred to herein constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior communications and understandings regarding such subject matter.

No Partnership: Nothing in these Terms or in your use and/or access of the website shall be deemed to create any joint venture, agency, partnership, or employment relationship between you and us.

Open chat
Hello 👋
Can we help you?