This Privacy Policy explains how www.LouiseCandle.com (the “Site,” “we,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit the Site, we collect information about your device, your interactions with the Site, and details necessary to process your orders. Additionally, we may collect information when you contact us for customer support. Any information that can uniquely identify you (as outlined below) is referred to as “Personal Information” in this Privacy Policy.
Types of Information Collected and Purpose
Device Information
- Examples of Information Collected: Web browser version, IP address, time zone, cookies, browsing activity, search terms, and Site interaction details.
- Purpose: To ensure the Site loads accurately for you and to analyze Site usage for optimization.
- Source: Automatically collected through cookies, log files, web beacons, tags, or pixels when you access the Site.
- Sharing: Shared with our processor Shopify for business purposes.
Order Information
- Examples of Information Collected: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
- Purpose: To process your orders, complete payments, arrange shipping, send invoices/order confirmations, detect and prevent potential fraud, and provide updates or promotional materials.
- Source: Collected directly from you.
- Sharing: Shared with our supply chain partners and Shopify to fulfill orders.
Customer Support Information
- Examples of Information Collected: Name, billing and shipping addresses, payment details, email address, and phone number.
- Purpose: To assist with customer support inquiries.
- Source: Collected directly from you.
- Sharing: Shared with our supply chain partners and Shopify as necessary.
Minors
This Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing of Personal Information
We only share your Personal Information with third parties involved in fulfilling your orders, such as our supply chain partners and Shopify. We do not sell or disclose your information to unrelated third parties for any purpose.
Behavioral Advertising
We may use your Personal Information to deliver targeted advertisements or promotional content.
- Google Analytics: We analyze customer behavior using Google Analytics. Learn more in the Google Privacy Policy. Opt-out here.
- Advertising Partners: We may use cookies or similar technologies to share information with advertising partners for targeted ads.
To opt out of targeted advertising:
Use of Personal Information
We use your Personal Information to deliver our services, process payments, fulfill orders, and send updates about our products and promotions.
Cookies
Cookies are used to improve your experience by remembering your preferences and tracking usage. Learn more at All About Cookies.
Do Not Track Signals
Our Site does not modify its data collection practices when receiving “Do Not Track” signals, as there is no consistent industry standard.
Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance.
Contact Information
For any questions or concerns about this Privacy Policy, you can contact us at mystica@louisecandle.com.
Last Updated: 10th November 2024
